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Terms and Conditions

BACKGROUND:

These Terms and Conditions are the standard terms for the hire of Equipment and, where applicable, associated Services, from Rentertain Ltd, a company registered in England under company number 16234165.

PRELIMINARY NOTE:

In order to assist understanding of these terms and conditions, we have provided “In English” summaries of important terms. They appear in bold at the end of each section. These summaries are not legally binding but are provided for clarity and ease of understanding.

  1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

  • “Booking” means Your booking for the Equipment and, where applicable, associated Services;
  • “Booking Confirmation” means Our acceptance and confirmation of Your Booking as described in Clause 2;
  • “Business Day” means, any day other than a Saturday, Sunday or bank holiday;
  • “Calendar Day” means any day of the year;
  • “Contract” means the contract for the hire of the Equipment (and where applicable Services) by You from Us, as explained in Clause 2;
  • “Deposit” means the sum payable at the time of Your Booking that is required to secure your Booking;
  • “Equipment” means any equipment, as specifically detailed in the Booking Confirmation, supplied by Us and hired by You subject to these Terms and Conditions;
  • “Hire Period” means the period for which You will hire the Equipment;
  • “Month” means a calendar month;
  • “Non-Refundable Deposit” means part of the Deposit which is non-refundable, as notified to You before entering into the Contract;
  • “Price” means the total price payable for the hire of the Equipment (and where applicable, associated Services);
  • “Security Deposit” means the sum payable under sub-Clause 5.3 to cover the non-return, loss, theft or damage of the Equipment;
  • “Services” means the services provided with some Equipment (for instance the set up or supervision of Equipment);
  • “We/Us/Our” means Rentertain Ltd, a company registered in England under company number […] of […], and includes all employees and agents of Rentertain Ltd;
  • “Website” means https://rentertain.events and any other websites owned and maintained by Us;
  • “You/Your” means you, the hirer of the Equipment and/or the purchaser of our Services.

1.2 Each reference in these Terms and Conditions to “writing” includes electronic communications via email, text message, or other digital means.

1.3 Words in the singular include the plural and vice versa where appropriate.

In English: These are the words and phrases we use throughout the terms. It saves us repeating long descriptions and keeps things neat.

  1. The Contract

2.1 These Terms and Conditions govern the hire of Equipment from Us and, where applicable, the provision of our Services. They form the basis of the Contract between You and Us.

2.2 Marketing materials, price lists, and content on our Website do not constitute a contractual offer. Your Booking is a contractual offer that We may accept at Our discretion.

2.3 The Contract becomes binding when We accept your Booking and issue a Booking Confirmation. This will normally be sent by email unless agreed otherwise. At this point, payment becomes due as set out in your Booking Confirmation.

2.4 No signature is required. The Contract is binding once We send the Booking Confirmation.

In English: The contract is made when we send you a Booking Confirmation. It doesn’t matter whether it’s signed. Until then, we’re not committed.

  1. Your Obligations

3.1 You must provide all requested information during Booking. Missing information may delay or prevent us from accepting your Booking.

3.2 Key conditions apply to your use of Equipment (e.g. access, parking, power, venue suitability). You must:

  • Ensure access and parking for setup/takedown.
  • Ensure the area is safe, clean, and suitable.
  • Accept that we may refuse to operate at unsafe or unsuitable venues.
  • Accept parking fees/fines as your responsibility.
  • Inform us about congestion zones and other restrictions.
  • Be responsible for safe use unless staffing is provided.
  • Accept no liability from us for misuse of the Equipment.
  • Not sub-hire or use unlawfully without our consent.
  • Accept that abusive behaviour, unsafe conditions, or intoxicated guests may lead us to shut down the Equipment, with no refund.
  • Ensure suitable power and internet is available (13amp mains within 30m or diesel generator, no petrol generators).

3.3 Insurer-required conditions also apply:

  • Equipment must be operated per manufacturer guidance.
  • Intoxicated individuals are not allowed to use the Equipment.
  • Always supervise hired equipment unless otherwise agreed.

In English: This part sets out what you’re responsible for – venue access, suitable space, safe operation, correct use, etc. It’s mostly common sense, but important to read and follow.

  1. Hire Period

4.1 The Hire Period is confirmed in your Booking Confirmation.

4.2 Extensions may be possible depending on availability and must be arranged by phone. Additional fees may apply.

In English: Your Booking Confirmation tells you when your hire starts and ends. If you want to extend the time, get in touch — we’ll help if we can.

  1. Fees and Payment

5.1 You’ll usually need to pay in full at time of Booking. In some cases, we may agree to a Deposit instead.

5.2 The Price is as quoted by Us at the time of Booking.

5.3 A Security Deposit may be required. We won’t release Equipment without it. Any loss or damage may be deducted from the Security Deposit. Additional charges may apply if damage/loss exceeds the deposit amount.

5.4 Some bookings may require a Non-Refundable Deposit.

5.5 Late payments incur interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

In English: You pay upfront unless we agree otherwise. If you’re late paying, or damage equipment, you may have to pay more. VAT is always added unless we say otherwise.

  1. Cancellation

6.1 You can cancel, but cancellation fees apply:

  • Less than 7 days before event: 100% charge.
  • More than 14 days: 75% charge.
  • Any outstanding balance due within 7 days of cancellation.
  • No refunds on Non-Refundable Deposits.
  • Subcontractors may have their own cancellation terms.

6.2 Cancellations must be confirmed by Us with a reference number. Only then is your cancellation accepted.

6.3 Postponements may be accepted for a new date within 12 months, subject to availability.

In English: Cancelling a booking may still incur charges — even if it’s well in advance. This is because we reserve time and resources. Postponements may be allowed, but you need to agree a new date within a year.